
You want great customer service? You got it.
2 September 2009If you have children (or like me, just babysit all the time!), you know that trying to find someplace to feed your children that is healthy AND fun is near impossible sometimes. That’s why I really like (dare I say “love”) this place . . .

They have great, clean, usually-indoor play areas for the kiddos, it’s ALWAYS clean inside, their drive-thru service is ALWAYS fast, the inside service is quick, it’s fairly inexpensive and it’s the healthiest place to go if you want all that in one fell swoop.
But it gets better.
Recently, I hit up the ChickFilA (that’s “chickolay” for some of you) in Alabaster (and that’s “alabastard” for some OTHERS of you). I had 3 precious little girls with me, one of whom left the house without her shoes on. Awesome. (And good call for me- way to pay attention.) We strolled in with what seemed to be all of Alabaster and Helena’s mama’s and children, and I thought to myself “Ohhhh, great. We’re not going to find a place to sit, it’s gonna take too long, they’re already hungry, maybe we should have just driven thru….UGH.”
Oh, ye of little faith.
I had 2 little girls on my hips and one attached to my hand when we walked in and IMMEDIATELY found a 4-seater next to the window . . . . that had just been cleaned by the most professional, attentive 17-year old Chick-Fil-A employee I’ve ever met. She asked if she could do anything to help me out, but I was good for the time being. We all walked up and got in line, were greeted by a friendly face, the girls ordered their food and I mine, and we paid. (That’s right- everybody got to give the sweet cashier some money. Fun times.)
Then the cashier started getting our food together on the serving tray and proceeded to pick it up like she was going to take it out to the table. “Oh, I’ve got 3 little girls here who are itching to hold stuff…..I can get that!” I told her. She politely shook her head and said, “Oh, no, ma’am…I have to!” with a smile. And she brought it out and set it up (and all the girls thanked her) and we enjoyed our meal.
But it gets better than that.
I don’t know what the age is to start working part-time now- what, 16? 17? Younger? Whatever the age, this kid must’ve had his birthday the day before. But he was just as nice and professional as all the others we’d met. He came by with nothing but a smile and said, “Can I refresh a drink for anyone? Can I dispose of some of this trash for y’all?”
WOW.
I knew Chick-Fil-A was a top-notch establishment, but this puts them over the top in my book. I don’t know if this is just the new way of doing things all over the company- as new company policy- or if this is simply excellent management at the Alabaster location, but you can bet that’s where I take kiddos when they’re on my watch.
We love us some “chickolay” and “lemolade”, don’t we? ![]()
It’s chick-a-la-lay in my family. but a rose by any other name is still as awesome.